Privacy Statement
Villa Maria Society is committed to respecting the privacy of your personal information.
Villa Maria is bound by a set of National Privacy Principles that are the benchmark for how personal information should be handled. These principles have been adopted by Villa Maria as part of our standard business procedures.
What this means is that all personal information that enters Villa Maria is dealt with in a uniform manner and the highest regard is taken for maintaining its security at all times.
Villa Maria holds contact information about its clients, including date of birth, next of kin information and medical records. It also holds limited financial information.
The main purpose for which Villa Maria holds this information is to process applications for all Villa Maria services, to assess the level of medical care appropriate to clients' needs and to make decisions about the level of funding that a client will be entitled to receive.
Villa Maria may, from time to time, disclose some of this personal information to the Commonwealth and State Governments or their agencies. This will be in accordance with the provisions of all relevant legislation and regulations that apply to Villa Maria and all its services, and for the purposes of informing decisions about funding and meeting medical and other care needs. The Commonwealth and State Governments are also subject to laws dealing with privacy and have their own policies that are designed to safeguard your personal information.
If you are concerned that Villa Maria may have handled your personal information inappropriately, please contact our Privacy Officer on (03) 9854 5111. All privacy complaints are taken seriously and we will endeavour to deal with them promptly. In some cases, we may require that you put your complaint in writing.
If you would like to request access to any personal information held by Villa Maria, please contact our Privacy Officer. It is the policy of Villa Maria that all requests for access are in writing. Our Privacy Officer will arrange for an access form to be sent to you and is able to assist with any enquiries you may have about the process.
Villa Maria will respond to all requests for access within 45 days and, in most cases, will be able to respond well before that time.
Valerie J. Lyons
Chief Executive Officer